You're having a little problem ?
1. Do not panic.
Our customer support representatives work to help you with any matter affecting your account. Our billing and technical support teams will guide you through the steps to recover your account, contact information and other information securely.
2. Change your password without delay.
If you can still sign in to your account. Check as soon as possible if your account information has changed (like your contact information), which would actually indicate that someone has been able to access your account.
3. Get access to your account.
Using the online form. We will reset your password and you will have access to your SoYouMeet account.
4. No access ?
If this is the case, here you are set your account has been hacked. You can contact us at
In order to expedite the procedure, we invite you to send us the following information :
  • Your new email address. (Optional)

  • Your account email (Your old email).

  • A double-sided copy of your identity card.

  • Your phone number.
  • 5. Implement appropriate countermeasures.
    Once you know how your account has been hijacked, you can take steps to prevent this mishap from happening again in the future.
    Sharing information :
    The most common account theft occurs when a user voluntarily shares their credentials with another person. It can be someone you know and trusted in real life, or someone who uses "social engineering" to get information.
    Phishing Mails :
    The practice of "phishing" is the strategy most often used by account thieves. In many cases of "piracy", one can go back to phishing maneuvers. Mails and websites claim to be SoYouMeet's official communications to push you to voluntarily disclose your login information.
    Phishing Mails require your password and login credentials. SoYouMeet never asks for your password.
    Computer virus :
    Some hackers steal accounts using computer viruses and other malware, including keyloggers. At a minimum, this can demolish your installation. At worst, you face irreparable damage to your computer, theft of your credit card, or even the theft of your identity.
    Malicious sites :
    Malicious sites tackle weaknesses in your browser and attempt to install malicious programs on your computer, with results similar to those of viruses. These sites can stand out ... or be designed to resemble SoYouMeet's sites perfectly. A good way to spot them is to examine their address.
    6. Be patient.
    Although conscientious and efficient, our support teams need time to study your case in detail. Please be patient while processing your case, and rest assured that you will be contacted as soon as possible.
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